Awesome customer service I just wish 8 could get my app to work so I can turn on my running lights so I can ride at noght
It is so great to have a complete tire with the disc brake already assembled as a back up. I wish they offer a rear wheel with motor set. I’d glad pay for that. I can’t wait until the next flash model. #Flash4life
The rear seat post rack was exactly as described. Very easy to install, and looks great on my Flash. Holds my gear well too!
Thanks for the fast delivery of purchase also I need a cup holder thank you
Just as described. But... cannot use it yet because I cannot seem to pair it with my new phone and hasn’t been able to ride the bike...
I’m very pleased with professional service from Flash! Is it possible to have a phone number for technical, service support? It would be very helpful talking to a knowledge Flash person in case of urgent need! Thank you very much.
Shipment Was pretty easy although it took five days almost 6 to arrive
bought a bike and later some accessories, good quality, great prices all delivered in a flash
Easy ordering, fair pricing and quick delivery of exactly what I needed Perfect
This is an excellent commuter rack. Sturdy, well designed, and looks great. I would give it 5 stars but unfortunately as with all other accessories from Flash there were missing parts and the instructions were wrong or nonexistent. I have also purchased fenders and a rear rack with similar issues.
Issues with this Cargo rack
1 Although a 3 mm wrench was included the 20T torx wrench (the one most people would not have) was not shipped.
2 The headlamp cable was not long enough to reach through the cargo rack. I had to solder in my own cable. (see pic)
3 The instructions showed installing 3 bolts to secure the rack to the bike frame. Although, Flash shipped 3 bolts, there were only holes for 2.
Love my flash bike seat a nice upgrade from the factory seat. Thanks for the sale
I had to replace the touch screen on my Flash v.1. Customer support helped me diagnose the problem and I ordered a new display that arrived in 2 business days as promised. They provided a link to an installation video that was one of the most well done tutorials, I’ve ever used. Removal of the old one and installation of the new was without a problem. They included a special torch tool that I wouldn’t have had, and a new speaker in case the one attached to the display was damaged. I couldn’t have been happier when it was done and a touch of my finger brought the code entry screen back like new. Without the display I couldn’t manually operate the bike. I was able to ride the bike using the phone app prior to fixing it. I’m 73 years old and very pleased with my bike and the support I’ve received from the company. I’ve had my bike since the beginning of their production and it’s been very reliable and great fun to ride.
The original charger that came with my Flash was coming apart, and the cable was breaking away from the mount. So, it was time to get a replacement. This new one was great! This new charger is smaller, the cables were more flexible and supple. Thanks for the quality upgrade!
Works just fine, and I like the lightweight design vs. the original brick.
Bike arrived a day early.Unpacked and assembled with no problems.Bike operates very well.Rear rack seems to not fit very straight which I will try to address.Overall very good.I have not been for a long ride yet only a few miles. Looking forward to getting out on it at the weekend.
I bought charger port. It followed some good advice sessions with FLASH personnel Michael
luckily, the charger started working after the part arrived
No complaints here; I'm sure that I'll be needing it soon
James
This bicycle is absolutely fantastic, I love everything about it. The sleek design, the easy construction, and of course the feel of the ride. That being said the back wheel is a bit wobbly and it was missing a nut required to attach the front fender.