Easy ordering, fair pricing and quick delivery of exactly what I needed Perfect
This is an excellent commuter rack. Sturdy, well designed, and looks great. I would give it 5 stars but unfortunately as with all other accessories from Flash there were missing parts and the instructions were wrong or nonexistent. I have also purchased fenders and a rear rack with similar issues.
Issues with this Cargo rack
1 Although a 3 mm wrench was included the 20T torx wrench (the one most people would not have) was not shipped.
2 The headlamp cable was not long enough to reach through the cargo rack. I had to solder in my own cable. (see pic)
3 The instructions showed installing 3 bolts to secure the rack to the bike frame. Although, Flash shipped 3 bolts, there were only holes for 2.
Love my flash bike seat a nice upgrade from the factory seat. Thanks for the sale
I had to replace the touch screen on my Flash v.1. Customer support helped me diagnose the problem and I ordered a new display that arrived in 2 business days as promised. They provided a link to an installation video that was one of the most well done tutorials, I’ve ever used. Removal of the old one and installation of the new was without a problem. They included a special torch tool that I wouldn’t have had, and a new speaker in case the one attached to the display was damaged. I couldn’t have been happier when it was done and a touch of my finger brought the code entry screen back like new. Without the display I couldn’t manually operate the bike. I was able to ride the bike using the phone app prior to fixing it. I’m 73 years old and very pleased with my bike and the support I’ve received from the company. I’ve had my bike since the beginning of their production and it’s been very reliable and great fun to ride.
The original charger that came with my Flash was coming apart, and the cable was breaking away from the mount. So, it was time to get a replacement. This new one was great! This new charger is smaller, the cables were more flexible and supple. Thanks for the quality upgrade!
Works just fine, and I like the lightweight design vs. the original brick.
Bike arrived a day early.Unpacked and assembled with no problems.Bike operates very well.Rear rack seems to not fit very straight which I will try to address.Overall very good.I have not been for a long ride yet only a few miles. Looking forward to getting out on it at the weekend.
Fenders are great and look fabulous on the Flash Bike
I bought charger port. It followed some good advice sessions with FLASH personnel Michael
luckily, the charger started working after the part arrived
No complaints here; I'm sure that I'll be needing it soon
Replacement charge port DC plug for Flash
This bicycle is absolutely fantastic, I love everything about it. The sleek design, the easy construction, and of course the feel of the ride. That being said the back wheel is a bit wobbly and it was missing a nut required to attach the front fender.
The bike was delivered in 5 business days, and I was up and running quickly via the instructional videos. I submitted a question through the support email and got a response in less than a day. I'm excited for my new way of commuting!
Absolutely love it!
the Derailleur works well . fast shipping . now the reason for replacing it is
it is easily bent because its flimsy its not strong , but this is what came on the flash . so i replaced it with the same one ,
I wrote a pretty scathing review and frankly they still need to work on the app. I did finally get it to work and once I did this is really a fun bike. I am a former competitive road cyclist so to get me on "fat tires" took some doing. I was afraid that an e-bike wouldn't allow me to pedal when I felt like it but the Flash can be pedaled just fine.
There is an update to the app and that's not uploading very well. Whoever their app wizard is needs to be spoken to, but once the bike works, it works well.
We’ve been seeking opportunities to get out while observing the stay at home ordinances so many of us are under. The Flash Bikes have answered this desire perfectly!
Very easy to setup...system is intuitive and controls easy to use. Love how well it rides and maneuvers with the electric motor off... when we need it, the ability to go from level 1 to 4 assist is GREAT!
The ultimate feature is the theft security and GPS tracking. Allows us to relax when we get off and not worry about our bikes. L
Love the bike. After 2 rides. There is a learning curve on how to gear and use the power. It’s always fun to go fast with less energy usage. Can go on longer distances as a result pricing for an evoke was very good
Thank you to Michael for your quick
and outstanding service.
The Flash bike has literally changed my perspective on “exercising”. I have some physical limitations and wouldn’t venture out on a bike ride because I felt I may not be able to handle it. I now know that I can use pedal assist to get through those moments. I was riding 15 miles after only 4 rides, with limited pedal assist! I actually look forward to a long bike ride. I never thought I’d say such a thing. When I need the pedal assist, it’s amazing! I can fly up a hill if I want on only level 1.
the part i ordered works perfect!! i ordered it, it was delivered in 3 days!!! great customer service!!! i hope i continue to have great success with this company. i like the bike!!
As in the past, Michael is worth driving 250 miles to service my bike even though there are bicycle shops much closer. Thank you for taking the time in getting me back riding.
The front basket is nice but the screws used to detach and replace the headlight are very small and make the install a challenge. I’ve opted not to complete this install at this time as a result. The front wheel has been a challenge to align. I’m thinking the disk brake must have an adjustment? The front disk runs just slightly on the front break pad. I haven’t really had the opportunity to test range and recharge yet. I am hoping to see 30 miles of range with heavy battery use and 50+ with lots of peddle power assisting.
I've had the bike a few months now. I have the Flash City. It's a great commuter bike. I just use it for going to and from work. I only go 8 miles round trip.
Pros: integrated front/rear lights with turn signals. This is the main reason I bought the bike. Blinkers are very handy in the city. You would need to buy a head and tail light anyways. I like the twist throttle better than my old bikes' thumb throttle. I like having the fenders (even though they are plastic) they get the job done. The bike fits me. I'm 6'6." My previous bike (Sondors Thin) is not for someone my size. I really like having the gears. You can actually ride the bike without using the battery. This is convenient when the battery dies and you still have a ways to go. Single speed electric bikes feel like tanks when the battery runs out and you are stuck pedaling the single gear.
Cons: No odometer and no measurement for hours used. All electric bikes should have this. if you try to resell the bike, the buyer has no way of knowing how much time is on the battery or miles on the bike. How would they know you are not telling the truth? The horn is a waste. Not loud enough for city riding. I ended up putting a bell on mine. The fenders rattle a lot when riding on bad city roads but I'm okay with it since they came on the bike. Cheap plastic, but they do the job in the rain. You're not going to go 28mph on this bike. If you do it will only be for a second. 25mph is doable with pedaling, but you won't hold it for long. 23mph is good.
I don't like the fact that the battery continually draws power when not in use. I'm 210lbs and can barely get 15 miles on one charge. I charge it daily because once the battery falls below 50%, the speed drops off considerably. If you put the bike in full off mode, you need the charger to start it back up so I can only use the full off mode when at home. It's useless at work because I don't carry the charger to and from.
All in all, I do like the bike and would buy it again over my Sondors Thin. It works better for my purposes. I just hope the battery lasts a long time. My Sondors battery started to crap out after 2 years and 3000 miles.
This is a great commuter bike. Big fan of having the throttle and pedal assist. The app and the on board tech work well.